Privacy Policy

Introduction

SmileAccess AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

By using SmileAccess AI, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

When you create an account, we collect:

• Name
• Email address
• Phone number (optional)
• Location information (city, state, ZIP code) when you search
• Insurance information (if provided)

Usage Data

We automatically collect certain information when you use our service:

• Search queries and filters
• Pages visited and features used
• Time and date of visits
• Browser type and version
• Device information
• IP address (anonymized)

Research Data

With your consent, we collect anonymized usage data for academic research purposes to improve dental access. This data cannot be traced back to you personally and helps us understand dental care gaps and improve our service.

How We Use Your Information

We use the collected information to:

• Provide and maintain our service
• Personalize your experience and save your preferences
• Send you search results and notifications (if requested)
• Improve our algorithms and data accuracy
• Conduct research on dental access and health disparities
• Respond to your inquiries and provide customer support
• Detect and prevent fraud or abuse
• Comply with legal obligations

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your consent: When you explicitly agree to share information
• Service providers: With trusted third-party services that help us operate (hosting, analytics, email delivery)
• Research partners: Anonymized, aggregated data for academic research (no personal identifiers)
• Legal requirements: When required by law, court order, or government request
• Safety and security: To protect the rights, property, or safety of SmileAccess AI, our users, or the public

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Secure password hashing (bcrypt)
• Regular security audits and updates
• Access controls and authentication
• Secure cloud infrastructure

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Your Rights and Choices

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Opt-out: Unsubscribe from marketing emails or research participation
• Data portability: Receive your data in a structured, machine-readable format

To exercise these rights, contact us at the email provided in the Contact section below.

Cookies and Tracking

We use cookies and similar tracking technologies to:

• Maintain your login session
• Remember your preferences
• Analyze site usage and performance

You can control cookies through your browser settings. Disabling cookies may limit some functionality.

Third-Party Services

Our service may contain links to third-party websites or services (e.g., dentist websites, insurance portals). We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

Children's Privacy

SmileAccess AI is not intended for children under 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Continued use of our service after changes constitutes acceptance of the updated policy.